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Implementation Customer Manager- 1

London, England Up to: £150/Hour May 25, 2026

Highlights

  • Location London, England
  • Pay Rate Up to: £150/Hour
  • Date Posted May 25, 2026
  • Start Date Immediately
  • Number of Positions 2
  • Work Location Allows Remote Work

Skills

  • CUSTOMER BASE KNOWLEDGE
  • IMPLEMENTATION MANAGEMENT
  • Customer engagement
  • Customer Success
  • Problem Identification
  • Stakeholder Relationship
  • Jira
  • Client Management

Description

WBD jobs often begin with a narrative-driven introduction, emphasizing a creative, inclusive, and collaborative environment, highlighting that employees are "storytellers" bringing beloved characters to life.

 

  • Job Summary/Overview: Defines the specific focus (e.g., global distribution, technical support, content compliance) in 2–3 sentences.
  • Role Accountabilities: Uses the specific term "Accountabilities" rather than "Responsibilities," emphasizing cross-functional coordination, operational management, and technical troubleshooting.

The Implementation Manager owns the strategic end-to-end deployment, integration, and user adoption of our technical systems and software. Serving as the critical primary point of contact following a contract signing, you will guide new clients or internal teams from initial configuration through to full go-live execution. Your ultimate objective is to deliver short time-to-value while ensuring complex deployments finish on schedule, within scope, and aligned with client business goals.

🛠️ Role Accountabilities:

Lead End-to-End Delivery: Own client implementation lifecycles from initial sales discovery and technical scope kickoff to official system deployment and operational handoff.

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